Return and Refund Policy

Return and Refund Policy

At Cloud Cushion Slides, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process:

1. Eligibility for Returns

• Items can be returned within 30 days of receipt.
• To be eligible for a return, items must be unused, in original packaging, and in the same condition as received.

2. Return Process

• Contact our customer service team at info@cloudcushionslides.com with your order number and reason for return.
• We will provide a return shipping label and instructions.
• Once the item is received and inspected, we will notify you of the approval or rejection of your refund.

3. Refunds

• Approved refunds will be processed to your original payment method within 10 business days.
• Original shipping costs are non-refundable.
• If the return is due to our error (e.g., defective or incorrect items), we will cover the return shipping costs.

4. Exchanges

• We only replace items if they are defective or damaged. If you need an exchange, contact us at info@cloudcushionslides.com.

5. Non-Returnable Items

• Certain items are non-returnable, including items marked as final sale.

6. Late or Missing Refunds

• If you haven’t received a refund after 10 business days, first check your bank account and contact your credit card company. If you still have not received your refund, please contact us at info@cloudcushionslides.com

For any questions regarding our Return and Refund policy, please reach out to our customer service team.