Frequently Asked Questions
Q: What Payment Options Do You Accept On This Site?
A: We accept American Express, Mastercard, Paypal, and Visa. We also have a guaranteed safe & secure checkout with these options!
Q: How Long Does It Take For My Package To Arrive?
A: It takes anywhere from 24-48 hours to process your order once it has been placed. After that time period, it takes around 7-10 Business Days for your order to arrive. Click here for more info.
Q: How Much Does Shipping Cost?
A: We charge a flat rate of $8.95 as a shipping fee for all products. Find our Shipping Policy Page here.
Q: What Is Your Return Policy?
A: We have a 30-day refund policy meaning that you can request a return 30 days after receiving your item. Click here for more information.
Q: Do You Ship To Areas Outside The US?
A: We can ship our products to almost anywhere in the world! The only exceptions are South Sudan & Palestine. Read our Shipping Terms here.
Q: What Is The Cloud Cushion Slides Affiliate Program?
A: We run an affiliate program open for anyone on the market to participate in and start making money with. Find out more about this program here.
Q: My Return Label Is Not Printing, Why Is That?
A: If there is any difficulty with printing your package's return label, please contact customer support with any questions.
Q: What's The Best Way To Contact For An Inquiry?
A: Feel free to email us at firstname.lastname@example.org for help with anything you may need! Click here for an easy communication method.
Q: My Package Is Shown As Delivered But I Haven't Got It Yet, What Should I Do?
A: No worries, please message Customer Service by using our Contact Us page.
Q: What Mail Service Do You Use?
A: For orders within the US we use USPS. For Canada, we use Canada Post. For anywhere else in the world we use the normal postal service option or DHL.
Q: Why Isn't My Tracking Number Working?
A: Please allow 24 hours for Postal Services to receive and process your package. If an extended period of time without a functioning tracking number does occur, please contact our customer support team here.
Q: Do You Sell Gift Cards?
A: As of right now, we do not sell gift cards. However, this could become an option in the near future.
Q: When Does My Card Get Charged?
A: Your card gets charged right at checkout. In the event that your order gets cancelled, please allow up to 10 business days to see the balance returned to your account.
Q: I Did Not Get An Order Confirmation Email or Shipping Notification. What Do I Do?
A: If you did not receive any emails prior to your purchase, please contact our customer support team here and we will be happy to help you out!
Q: I Was On The Site A Bit Ago And A Price Changed, Can I Get The Old Price?
A: As per our Terms Of Service, prices for our products are subject to change without notice. Click here for more information regarding our terms.