FAQs – Cloud Cushion Slides


Frequently Asked Questions

Q: What Payment Options Do You Accept On This Site? 

A: We accept American Express, Mastercard, Paypal, and Visa. We also have a guaranteed safe & secure checkout with these options! 

Q: How Long Does It Take For My Package To Arrive?

A: It takes anywhere from 24-48 hours to process your order once it has been placed. After that time period, it takes around 7-10 Business Days for your order to arrive. Click here for more info.

Q: How Much Does Shipping Cost?

A: We charge a flat rate of $8.95 as a shipping fee for all products. Find our Shipping Policy Page here

Q: What Is Your Return Policy?

A: We have a 30-day refund policy meaning that you can request a return 30 days after receiving your item. Click here for more information.

Q: Do You Ship To Areas Outside The US? 

A: We can ship our products to almost anywhere in the world! The only exceptions are South Sudan & Palestine. Read our Shipping Terms here

Q: What Is The Cloud Cushion Slides Affiliate Program?

A: We run an affiliate program open for anyone on the market to participate in and start making money with. Find out more about this program here.

Q: My Return Label Is Not Printing, Why Is That?

A: If there is any difficulty with printing your package's return label, please contact customer support with any questions. 

Q: What's The Best Way To Contact For An Inquiry? 

A: Feel free to email us at info@cloudcushionslides.com for help with anything you may need! Click here for an easy communication method. 

Q: My Package Is Shown As Delivered But I Haven't Got It Yet, What Should I Do?

A: No worries, please message Customer Service by using our Contact Us page. 

Q: What Mail Service Do You Use?

A: For orders within the US we use USPS. For Canada, we use Canada Post. For anywhere else in the world we use the normal postal service option or DHL. 

Q: Why Isn't My Tracking Number Working?

A: Please allow 24 hours for Postal Services to receive and process your package. If an extended period of time without a functioning tracking number does occur, please contact our customer support team here

Q: Do You Sell Gift Cards?

A: As of right now, we do not sell gift cards. However, this could become an option in the near future. 

Q: When Does My Card Get Charged?

A: Your card gets charged right at checkout. In the event that your order gets cancelled, please allow up to 10 business days to see the balance returned to your account. 

Q: I Did Not Get An Order Confirmation Email or Shipping Notification. What Do I Do?

A: If you did not receive any emails prior to your purchase, please contact our customer support team here and we will be happy to help you out! 

Q: I Was On The Site A Bit Ago And A Price Changed, Can I Get The Old Price?

A: As per our Terms Of Service, prices for our products are subject to change without notice. Click here for more information regarding our terms. 

If you have any questions or concerns, please email us at info@cloudcushionslides.com any time you wish!