Over the past few months, it’s become clear that the world is facing an unprecedented challenge. Like you, we are deeply concerned and want to do what we can to help keep our communities and our families safe and healthy.
We're living in extraordinary times, and as we're learning more about COVID-19 every day, we feel it's important for our employees to be able to stay home and support their family, friends and loved ones. This sudden turn of events may lead to delays in shipping orders as our carrier partners are modifying their delivery processes. Due to shortage of staff, and delay from carrier partners such as UPS, DHL and USPS, please expect a delay for some of the items. The delay could be extended and we will keep you informed throughout the whole process.
Here are some links that mention the delays happening on the shipping carriers' end:
We are working around the clock to ensure our customers have access to the products they want and need. We’re taking sensible steps to help protect our team. Many of them are unable to come to work due to travel restrictions. Thus, we would highly appreciate your patience and support should there be a delay in response from our customer service team. If you need to speak with one of our customer service representatives urgently, please contact us at firstname.lastname@example.org.
We are monitoring new developments so that we can quickly adapt and continue to provide the products you need and the best possible experience.
We recognize this is a challenging time for all, and we remain deeply committed to the safety of our customers, teams, and communities. In the meantime, we look forward to welcoming you to our store to explore & enjoy the products that have been curated for your need & well-being.
Thank you for your understanding and patience during this unprecedented time. We look forward to your continued support.
Please take care of yourselves and each other.
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